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Delivery Policy

Delivery Policy

Tracked, fast, and free over £250.

Order before 3pm Mon-Fri and your in-stock kit ships the same day for next-working-day delivery on the UK mainland. Worldwide tracked shipping available, with timed AM services where the destination supports them.

Free UK deliveryOn UK mainland orders over £250
Next working dayOrder before 3pm Mon-Fri
Worldwide tracked2-7 working days, DAP terms
Optional insuranceAdd cover on request before dispatch
At a glance

Delivery rates.

All UK rates include VAT unless otherwise stated. International orders are quoted at checkout.

ServiceWhat you getDelivery timePrice
Standard next day (UK mainland) Tracked delivery for in-stock items ordered before 3pm Mon-Fri Next working day FREE over £250
Otherwise £7 per box
Timed next day Pre-10:30 or pre-12:00 delivery where available Next day by selected time Surcharge applies
(quote on request)
Extra boxes Free shipping covers one box only As per chosen service £7 per extra box
Large or abnormal Oversize, heavy or non-conveyable parcels Varies £18 surcharge per parcel
UK non-mainland NI, Scottish Highlands, Isle of Man, Channel Islands 1-3+ working days Extra charges apply
(quote on request)
International Tracked worldwide shipping (DAP terms) 2-7+ working days Quoted at checkout
Your courier Ship on your account / your courier by request As per courier Handling fee may apply

Good to know: Dispatch cut-off 3:00pm. Working days Mon-Fri excluding bank holidays. Delivery times are estimates, not guarantees. Full terms below.

Common questions

Delivery FAQ.

How long does UK mainland delivery take?

In-stock orders placed before 3:00pm Monday to Friday are dispatched the same day for next-working-day delivery via tracked courier. Items shipping from a secondary hub may take one extra working day.

Is UK delivery free?

Yes, on UK mainland orders over £250 ex-VAT for one box. Additional boxes are £7 each (incl. VAT). Oversize or abnormal parcels carry an £18 surcharge per parcel. Orders under the threshold are £7 per box.

Do you ship internationally? Are customs charges included?

Yes, worldwide with tracking on DAP (Delivered At Place) terms. Shipping cost is quoted at checkout. All international deliveries may be subject to local customs duties, import VAT or sales tax, brokerage fees and other charges levied by the destination country or carrier - these are the buyer's responsibility, are not included in our checkout price, and are non-refundable by ERTECH. Typical transit time 2-7+ working days depending on destination. Please check your country's import rules before ordering.

Can I change my delivery address after ordering?

For card or PayPal orders, no - the delivery address cannot be changed after the order is placed. The original order must be cancelled and a new one placed. This is required by payment providers for fraud prevention. For bank-transfer orders, address can be confirmed in writing once cleared funds are received.

Is my order insured during transit?

Shipments are not insured by default. Insurance can be arranged on request before dispatch. Uninsured shipments travel at the buyer's risk. Courier liability is limited unless enhanced cover is purchased.

What happens if delivery fails or the address is wrong?

If delivery fails because of an incorrect or incomplete address, redelivery and return fees may apply. If returned to us, we refund the item price less outbound and return shipping plus any handling or restocking charges. Timed-service surcharges are non-refundable after dispatch.

What if my delivery arrives damaged or with missing items?

Inspect the parcel on receipt. Visible damage, shortages or wrong items must be reported in writing within 48 hours of delivery with photos of the parcel, packaging and contents to [email protected]. Keep the original packaging until we confirm any courier investigation is complete. Concealed damage must be reported within a reasonable time of discovery. Late reports may prevent us from recovering from couriers or insurers, so we strongly recommend the 48-hour window. Consumer statutory rights under the Consumer Rights Act 2015 are preserved.

Delivery Policy - Full Terms

1. UK DELIVERY
1.1 Free shipping threshold: Orders over £250 to UK mainland ship free for one box (incl. VAT). Additional boxes: £7 per box. Oversize or abnormal parcels: £18 surcharge per parcel.
1.2 Timed services: Pre-10:30 and pre-12:00 options are available for an additional cost where the destination is supported.
1.3 Non-mainland UK: Northern Ireland, Scottish Highlands, Isle of Man and Channel Islands attract additional charges and may take longer.
2. INTERNATIONAL SHIPPING
2.1 We ship worldwide with tracking. Unless agreed otherwise, international shipments are sent on DAP (Delivered At Place) terms: the recipient pays any import duties, taxes and customs fees. Please check your country's import rules before ordering.
2.2 Volumetric weight: For large but light parcels, couriers charge by "volumetric" weight. Quotes may reflect volume rather than actual weight.
2.3 Customs charges and local taxes are the buyer's responsibility. All international deliveries may be subject to local customs duties, import VAT or sales tax, brokerage fees and other charges levied by the destination country or by the carrier on behalf of customs. These charges are not included in the price you pay us at checkout, are payable directly by the buyer (or recipient) to the carrier or local authority on or before delivery, and are non-refundable by ERTECH. Refusal to pay them, or refusal to clear customs, may result in the parcel being returned, abandoned or destroyed at the buyer's cost.
Important - International buyers

All international deliveries may be subject to local customs charges and taxes. These are the buyer's responsibility. Check your country's import rules and approximate duty rates before ordering. ERTECH cannot pre-pay or refund customs duties, import VAT or brokerage fees.

3. STOCK, PROCESSING AND DISPATCH
3.1 Orders for items in stock at our main hub placed before 3:00pm (Mon-Fri) aim to ship same day for next-working-day delivery (UK mainland).
3.2 If an item ships from another hub, please allow an extra working day. During peak periods, dispatch may take longer.
3.3 We may split your order into multiple consignments to speed up delivery. Shipping charges apply per box as stated.
4. DELIVERY ADDRESS AND PAYMENT METHOD
4.1 Bank transfer payments: If you pay by bank transfer, we can deliver to any address you provide to us in writing (by email or text message) once cleared funds are received.
4.2 Card and PayPal payments: If you pay by card, PayPal or any other card-based method, we will only deliver to the billing address registered to the card.
Important

For card or PayPal orders, the delivery address cannot be changed after the order is placed. If you need to change the address, the original order must be cancelled and a new order placed with the correct details. This requirement is set by payment providers for fraud prevention and chargeback protection.

5. RISK, INSURANCE AND LIABILITY
5.1 Shipments are not insured by default. We strongly recommend adding delivery insurance; we can arrange this on request prior to dispatch. Uninsured shipments travel at the buyer's risk.
5.2 Consumers (B2C): Risk remains with us until the goods are delivered to you or your nominated person at the delivery address. If you authorise delivery to a safe place or neighbour, delivery is deemed complete when the courier records delivery to that location or person.
5.3 Business customers (B2B): Risk transfers on delivery to our nominated carrier unless otherwise agreed. Please ensure you have adequate transit cover if you decline our insurance option.
5.4 Courier liability is limited unless enhanced cover is purchased. Claims for visible damage must be made within 48 hours of delivery, and insured claims must be submitted within 7 days of receipt.
6. PROOF OF DELIVERY AND SIGNATURE
6.1 Couriers may obtain an electronic signature, photo evidence, GPS scan and/or "safe place" delivery record. These records are accepted as proof of delivery.
6.2 For high-value orders we may require a signature on delivery and may refuse "safe place" instructions.
7. INSPECTION AND DAMAGE NOTIFICATION
7.1 You must inspect the goods on, or as soon as reasonably practicable after, delivery to confirm that the parcel is intact and the contents match your order.
7.2 Visible damage, shortages or wrong items must be reported to us in writing within 48 hours of delivery, by email to [email protected], with:
  • Your order reference
  • Photographs of the parcel, packaging and contents clearly showing the damage or fault
  • A short description of the issue
7.3 You must retain the original packaging and any damaged goods until we confirm that any courier or insurer investigation is complete, as the carrier may request inspection.
Important

Where visible damage, shortage or non-conformity is not reported within 48 hours of delivery, we and our carriers may not be able to investigate or accept the claim and a refund, replacement or insurance settlement may not be available. Prompt evidence is essential to recover from couriers and insurers.

7.4 Concealed damage (damage or faults that were not reasonably visible on receipt) must be reported within a reasonable time of discovery, with the same supporting evidence and within any time limit set by the courier or insurer.
7.5 The insurance claim windows set out in clause 5.4 (visible-damage claims within 48 hours; insured claims within 7 days of receipt) continue to apply alongside this section.
7.6 Consumer rights preserved. Nothing in this section limits the statutory rights of consumers under the Consumer Rights Act 2015 (including the short-term right to reject goods within 30 days where the goods are not of satisfactory quality, not fit for purpose or not as described) or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We strongly encourage consumers to use the 48-hour reporting window in clause 7.2 so we can investigate while evidence is fresh, but missing that window does not by itself defeat a consumer's statutory rights.
8. FAILED DELIVERY AND ADDRESS ACCURACY
8.1 Please ensure your delivery address is complete and accurate. We are not responsible for delays or losses caused by incorrect or incomplete addresses.
8.2 If delivery fails, redelivery and return fees may apply. If returned to us due to unsuccessful delivery attempts or refusal, we will refund the item price less outbound and return shipping and any handling or restocking charges. Timed-service surcharges are non-refundable after dispatch.
9. DELIVERY TIME COMMITMENTS
9.1 Unless we agree a specific date, we will deliver without undue delay and within 30 days of your order. Express and timed services are offered on a best-efforts basis and are not guaranteed where events occur beyond our control.
10. RESTRICTIONS
10.1 Some products may be restricted for shipping (e.g. hazardous goods, lithium batteries, age-restricted items). We may decline shipment or require ID or extra checks where applicable.
11. DELAYS
11.1 We are not liable for delays caused by courier networks, customs clearance, strikes, natural events or other circumstances beyond our control.
12. BULK ORDERS AND SPECIAL DEALS
12.1 Special delivery arrangements and discounts may be available for large or bulk orders. Please contact us to discuss.
CONTACT INFORMATION
ERTECH LTD
C1 OYO Business Units, Crabtree Manorway North, Belvedere, London DA17 6AX
Telephone: 020 8804 6680 / 0117 450 3333
Email: [email protected]
CONSUMER RIGHTS NOTICE

Nothing in this policy affects the statutory rights of consumers under UK law, including the Consumer Rights Act 2015 (short-term right to reject within 30 days, right to repair or replacement, right to a price reduction or final right to reject) and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The 48-hour inspection and reporting window in clause 7.2 is strongly recommended for evidence preservation and courier or insurance recovery, but it does not by itself defeat a consumer's statutory rights. Limitations and exclusions in this policy apply only to the extent permitted by law.

Need help with delivery?

Lost a tracking link, need a signature waived, expecting a large pallet, or chasing a parcel? Drop us a line.

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Email[email protected]Quotes, tracking, special arrangements
Telephone020 8804 6680
0117 450 3333Mon-Fri 9:00 - 17:30
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